Question 1

How quickly is the first text-back designed to go out?

Accepted Answer

The design target is a first text-back in under five minutes. It is not a delivery guarantee: actual timing depends on consent, carrier registration, the lead source, and the workflow. SMS sending is awaiting carrier registration, so the current walkthrough is illustrative and does not send a text.

Question 2

What information does the workflow qualify?

Accepted Answer

The workflow is designed to capture what the caller needs and when they need it, then pass that context to your team. In the HVAC walkthrough, for example, the caller needs AC repair and asks about help tomorrow. You can review the questions against your lead source and workflow during a demo.

Question 3

Does Leadchime book or confirm an appointment automatically?

Accepted Answer

No. Leadchime passes the qualified conversation and its context to your team. A person on your team arranges or confirms the next step toward booking; the workflow and its walkthrough do not make or confirm an appointment.

Question 4

What do we need to cover to set up the workflow?

Accepted Answer

In a demo, review your existing lead source, the consent context for its contacts, and how your team should receive and follow up on qualified replies. Exact setup steps and timing depend on your current workflow; no setup duration is promised before that review.

Missed-call text-back, clearly explained.

Before you choose a text-back workflow

Talk through your missed-call follow-up.